Question 1

How do I get a quote?

Accepted Answer

Most Melbourne cleaning companies offer instant quote calculators — select your service, enter your home size and any add-ons, and you'll get a price in seconds. No obligation, no waiting.

Question 2

Do cleaners charge extra for weekends or public holidays?

Accepted Answer

Weekend cleans are typically priced the same as weekday cleans. Public holidays may attract a small surcharge of 10–15% — a good company will always let you know in advance.

Question 3

Is there a minimum booking fee?

Accepted Answer

Most cleaning companies have a minimum booking of 2 hours. Standard cleans usually fall comfortably within that.

Question 4

Are ongoing discounts available for regular clients?

Accepted Answer

Many companies offer fortnightly discounts of around 10%, and weekly clients can save up to 15% off their recurring clean.

Question 5

What payment methods are typically accepted?

Accepted Answer

Most cleaning companies accept bank transfer, all major credit and debit cards, and cash. Payment is usually due on the day of service unless you've arranged an invoice account for commercial work.

Question 6

Should cleaners be police-checked?

Accepted Answer

Yes — reputable cleaning companies ensure every cleaner undergoes a National Police Check before their first assignment, along with in-person interviews and reference checks.

Question 7

Will I get the same cleaner each visit?

Accepted Answer

For regular clients, most companies aim to send the same cleaner or small team. Consistency matters — your cleaner learns your preferences and your home layout.

Question 8

Should cleaners be insured?

Accepted Answer

Yes. A reputable cleaning company holds public liability insurance. All cleaners should work under that cover, so if anything is accidentally damaged during a clean, you're protected.

Question 9

Do I need to be home during the clean?

Accepted Answer

Not at all. Many clients leave a key or provide a code. Cleaners are equally comfortable with you home or away — entirely your call.

Question 10

What's included in a standard house clean?

Accepted Answer

A standard clean covers all rooms: vacuuming and mopping floors, dusting surfaces, cleaning bathrooms (toilet, sink, shower/bath, mirrors), wiping down kitchen benches and splashback, and taking out bin liners. It doesn't typically include inside oven, inside fridge, or windows unless added.

Question 11

What's the difference between a standard clean and a deep clean?

Accepted Answer

A deep clean goes further — inside oven, inside fridge, skirting boards, light switches, door frames, window tracks, inside cupboards, and a more thorough scrub of bathrooms and kitchen. A deep clean is recommended for first-time clients or homes that haven't been professionally cleaned in 3+ months.

Question 12

Do companies guarantee bond/end-of-lease cleans?

Accepted Answer

Good cleaning companies offer a bond-back guarantee. If your agent or landlord identifies any issues, they'll return within 72 hours and fix them at no charge — provided the items were within scope.

Question 13

Is carpet steam cleaning available?

Accepted Answer

Yes — carpet steam cleaning is available as an add-on to any clean, or as a standalone service. Hot water extraction equipment removes deep-set dirt and most stains. Prices depend on room count.

Question 14

Can cleaners handle commercial premises?

Accepted Answer

Yes. Many companies service offices, retail spaces, medical rooms, and short-stay accommodation. Commercial contracts include flexible scheduling (early morning, after-hours, weekends).

Question 15

What cleaning products are used?

Accepted Answer

Most professional cleaners use eco-friendly, biodegradable products that are safe for children and pets, free from harsh bleach and ammonia. If you have specific allergies or sensitivities, let your cleaner know.

Question 16

Do I need to supply any products or equipment?

Accepted Answer

No — professional cleaners bring everything: vacuum, mop, all cleaning products, and microfibre cloths. Just ensure they can access the property and there's running water.

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