Privacy Policy

1. Who We Are

Central Sea Cleaning ABN [to be added] operates as a professional cleaning service across Melbourne, Victoria, Australia. We are committed to protecting the privacy of our customers and website visitors in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Contact: info@cscleaners.com.au

2. Information We Collect

We collect personal information only when you voluntarily provide it to us, such as when you:

• Submit a quote request or booking through our website
• Contact us via email or phone
• Subscribe to our communications

The information we may collect includes your name, email address, phone number, service address, and details about the cleaning service you require.

We do not collect sensitive information such as financial account details, government identifiers, or health information.

3. How We Use Your Information

We use your personal information solely to:

• Respond to your enquiries and provide quotes
• Schedule and deliver cleaning services
• Send booking confirmations and service reminders
• Improve our services based on feedback
• Comply with legal obligations

We will not use your information for direct marketing without your explicit consent, and you may opt out at any time.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Our cleaning staff, solely for the purpose of delivering your booked service
• Third-party service providers who assist with our operations (e.g. booking software, email delivery) — these providers are bound by confidentiality obligations
• Law enforcement or regulatory authorities where required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption. Quote form submissions are transmitted securely to our internal systems.

No method of electronic transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.

6. Cookies & Analytics

Our website may use cookies to improve your browsing experience. We may use analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you.

You can disable cookies in your browser settings, though some features of the site may not function as intended.

7. Access & Correction

You have the right to access the personal information we hold about you and to request corrections. To do so, contact us at info@cscleaners.com.au. We will respond within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top.